With over 500 successful product installations around the world, you can be confident in selecting one of SS&C's TimeShareWare products as your technology solution. Join other industry leaders such as Marriott, Group RCI, Holiday Inn Club Vacations, Daily Management, Club La Costa, Welk Resort Group, InnSeason Resorts, Sol Melia, Raintree Resorts and many others who have already gone through extensive due diligence and product selection processes - They chose TimeShareWare.
Make no mistake, SS&Cs TimeShareWare suite of products offer the only alternative with the depth and breadth to deliver the world’s premium-standard technology platform combined with the superior customer service needed to maintain it.
Track Record
We believe the numbers speak for themselves, SS&Cs TimeShareWare stands alone when it comes to performance, customer satisfaction and a proven track record:
- Over 2,000,000 Owners and Members Served
- Over 500 Successful Installations
- Over 140,000 room units managed
- Over 95% Customer Satisfaction
- Over 3,000,000 Intervals Managed
- Over 10,000 Users in 23 Countries around the world
Company & Industry Depth & Breadth
TimeShareWare products are well established and set the standard in shared-ownership industry. As the market leader, we understand that by holding this position comes the challenge and expectation to set new standards of performance.
TimeShareWare is a product of SS&C with offices throughout North America, Europe, Asia, and Australia. SS&C provides the global financial services industry with a broad range of highly specialized software, software enabled-services and software as a service (SaaS) solutions for operational excellence. Delivering mission-critical processing for information management, analysis, trading, accounting, reporting and compliance. Our clients manage, in aggregate, over $16 trillion in assets and choose SS&C as their preferred vendor for our expertise.
The TimeShareWare Product Line
SS&C TimeShareWare products fit any kind or combination of shared-ownership resort or destination club. We provide resorts with unparalleled power and flexibility to achieve maximum efficiency. TimeShareWare products take seriously its slogan to "Enable Excellence".
World-Class Customer Service
Our vision of “World-Class Customer Service” is largely accomplished by dedicated and professional customer service representatives. Our client satisfaction rate in the most recent survey was over 95% and we are committed to achieving a 100% satisfaction rating.
SS&Cs clients using TimeShareWare products can participate in user groups, blogs, web casts, and annual user conferences to improve product efficiency, connect and network with other industry piers. Our goal is to build a solid team culture across the entire SS&C TimeShareWare community.
Technology
SS&Cs TimeShareWare products deploy the most advanced and proven technology platform in the industry. We invest millions of dollars every year in software development and research activities to ensure we are continually providing our valued clients with the best tools and solutions.
Quality and Support
The quality and reliability of the TimeShareWare product line has been proven over time. Since 1993, no TimeShareWare customer has ever experienced a system-down situation as a result of a TimeShareWare issue. Over 85% of technical support questions are reported on-line or via email indicating that most TimeShareWare support questions are of a non-urgent nature. Of all items reported, over 80% are satisfactorily addressed within 4 hours, and 92% are addressed and closed within 24 hours.
Community
SS&C hosts an annual Client Conference that allows especially for TimeShareWare customers to learn from other users, see the latest and greatest technology, and have input on functionality for future releases. All clients are provided with a dedicated web page to report and track tech support incidents. As a TimeShareWare user, you will have the backing and mutual support of tens of thousands of other users. SS&C's TimeShareWare products are on a continuous software development cycle that will always provide the most current premium standard technology.
Integrated Solution
TimeShareWare products can provide a single integrated solution for owner/member contract management and servicing, reservations, front desk, housekeeping and maintenance, creating real time integrated information for all users. Our customers realize significant cost savings and improved services, allowing them to focus on what they do best—providing outstanding vacation experiences for their owners and guests. In addition, because of the advanced technology platform of TimeShareWare, it can be easily interfaced with other systems such as Opera PMS, accounting back office, POS, credit cards, phone systems, entertainment systems, etc.
