With over 500 successful product installations around the world, you can be confident in selecting TimeShareWare as your technology solution. Join other industry leaders such as Marriott, Group RCI, Holiday Inn Club Vacations, Daily Management, Club La Costa, Welk Resort Group, InnSeason Resorts, Sol Melia, Raintree Resorts and many others who have already gone through extensive due diligence and product selection processes - They chose TimeShareWare.
When you are comparing our products and services to others in the industry, be sure you are making an “apples to apples” comparison. Compare not only the products and features, but look carefully at how each company does business and the sophistication of their processes. We know you will realize that TimeShareWare is the most professional, knowledgeable, ethical, and friendly partner to work with. Finally, recognize that TimeShareWare has over 70 employees who wake up each morning excited to create and deliver the world’s gold standard technology platform and world-class customer service. Don’t compare apples to oranges. We’re confident that after all of the information is analyzed, you’ll select TimeShareWare.
Our Track Record
We believe the numbers speak for themselves, TimeShareWare stands alone when it comes to performance, customer satisfaction and a proven track record:
- Over 2,000,000 Owners and Members Served
- Over 500 Successful Installations
- Over 140,000 room units managed
- Over 95% Customer Satisfaction
- Over 3,000,000 Intervals Managed
- Over 10,000 Users in 23 Countries around the world
Our Strength, Reputation, and Performance
TimeShareWare is well established, financially secure, and continues to set the gold standard in shared-ownership technology. As the market leader in the industry, we understand that by holding this position comes the challenge and expectation to set new standards of performance.
Our Products
TimeShareWare has products to fit any kind or combination of shared-ownership resort or destination club. We provide resorts with unparalleled power and flexibility to achieve maximum efficiency. The company takes seriously its slogan: We Enable Excellence.
Our World-Class Customer Service
TimeShareWare’s vision of “World-Class Customer Service” is largely accomplished by dedicated and professional customer service representatives. Our client satisfaction rate in the most recent survey was over 95% and we are committed to achieving a 100% satisfaction rating.
TimeShareWare also has user groups, blogs, web casts, and annual user conferences to improve product efficiency, connect and network clients, and build a solid team culture across the entire TimeShareWare community.
Technology
TimeShareWare deploys the most advanced and proven technology platform in the industry. We invest millions of dollars every year in software development and research activities to ensure we are continually providing our valued clients with the best tools and solutions.
Quality and Support
The quality and reliability of TimeShareWare’s products has been proven over time. Since 1993, no TimeShareWare customer has ever experienced a system-down situation as a result of a TimeShareWare issue. Over 85% of technical support questions are reported on-line or via email indicating that most TimeShareWare support questions are of a non-urgent nature. Of all items reported, over 80% are satisfactorily addressed within 4 hours, and 92% are addressed and closed within 24 hours.
Community
TimeShareWare hosts an annual Client Conference that allows our customers to learn from other users, see the latest and greatest technology, and have input on functionality for future releases. All clients are provided with a dedicated web page to report and track tech support incidents. As a TimeShareWare customer, you will have the backing and mutual support of tens of thousands of other users. TimeShareWare is on a continuous software development cycle that will always provide the most current gold standard technology.
Integrated Solution
TimeShareWare can provide a single integrated solution for owner/member contract management and servicing, reservations, front desk, housekeeping and maintenance, creating real time integrated information for all users. Our customers realize significant cost savings and improved services through the tools provided by TimeShareWare, allowing them to focus on what they do best—providing outstanding vacation experiences for their owners and guests. In addition, because of the advanced technology platform, TimeShareWare can be easily interfaced with other systems such as Opera PMS, accounting back office, POS, credit cards, phone systems, entertainment systems, etc.
