The importance of guest satisfaction, lifetime customer value, and continued customer loyalty comes down to the way you consistently and professionally service your guests. TimeShareWare provides the systems you need to exceed expectations and capture complete control of your property management.

Timeshare, Clubs, Fractional's, Residence
Vacation ownership, shared-ownership, and the whole-owned rental resort real estate industries consist of six principle market areas: timeshare, whole-owned rental, condo-hotels, fractional interests, private residence clubs, and destination clubs. Today's challenge is to find a company that understands all of these segments and can offer solutions to all and even a mixed-use solution for companies who manage a hybrid of resort operations.

TimeShareWare has the experience you need and the business savvy to help you with the specific demands of your resort property.

Owner Servicing
From maintaining owner contract details to performing annual batch assessments, one of the most important things for any resort is the ability to accurately manage their owners/members.

TimeShareWare gives you a robust owner management solution with the ability to track all owner demographics and detailed contract information including usage rules and restrictions, owner accounting, detailed loan/mortgage management and CRM tracking data.

Front Desk Operations
TimeShareWare incorporates several key processes that are crucial to the smooth operation of any front desk operation. First is the need to accurately track guest information including reservation source, additional guest names, multiple credit card information, groups, and travel agent information, and finally; the ability to make the check-in experience a quick and positive event. TimeShareWare solves these demanding needs through pop-up reservation notes, quick access to all owner/member information, and streamlined guest check-ins via single-screen as well as the ability to check a guest in directly from the room availability matrix.

The front desk clerk's job is made easier with the use of TimeShareWare's interactive room matrix. Simply drag-and-drop room changes and reassignments. All owner usage time is automatically updated whenever visit dates are adjusted. The system also logs an audit trail of all reservation activity by date, time, and user each and every time a reservation is updated so if any question arises it can be addressed with a documented history.

Concierge Services
TimeShareWare provides the back-bone for all your concierge needs. A quick web link portal allows you to configure your own custom concierge dashboard that can access local weather, maps, directions, restaurants, attractions, shopping, etc. We provide the tool, the rest is up to you.

Owner Rental Programs
Some resort properties depend on a comprehensive rental program and TimeShareWare supports multiple rental program solutions, including rotation rules, revenue distribution, room prioritization, contract renewal terms, and accurate reconciliation. With years of experience managing every type of rental program, you can be assured TimeShareWare has all the functionality you need to manage your rental program.

Advanced Folio Management
TimeShareWare's folio management supports unlimited folios per reservation for discrete room charges, incidentals, etc. It can also interface with call accounting and point-of-sale systems, city ledger for direct bill and travel agent charges and payments, track credit limits, perform pre-authorizations, and support unlimited charges and payments.

Night Audit
Streamlines all night audit, end-of-shift, and end-of-day procedures and processes. Accounts and reports on all necessary financials, city ledger, occupancy, and performance reports. Prepares for the next day's shift, arrivals etc. TimeShareWare night audit functionality is designed to do exactly what you want it to do with speed, accuracy, security, and efficiency.

Housekeeping
Allows easy drag-and-drop assignment of housekeeping groups with quick one-button room status updating. Incorporates advanced maid updating technology that allows room status updates through PBX and phone system interfaces.

Facilities Maintenance
TimeShareWare provides you with the ability to take complete control of all maintenance incidents by creating detailed requests for rooms and common areas. It also gives you the ability to track labor and maintenance costs. Detailed performance reports help you to keep on top of you overhead costs and forecasted expenses.