If you want your technology investment to work for you – you have to do business with somebody who cares enough to answer the phone, respond to requests, and continue to improve their product. The Secret Recipe to successful software is service. The Industry Standard for software in shared ownership is as follows:
Continual upgrades & product improvement: available every 12 to 18 months.
75% or higher of support incidents are resolved within 4 hours of the call, and 90% resolvedin under 24 hours.
All incidents are documented, and available for client review & progress tracking online.
Click here to see screen shot
Performance statistics are made public and reported (at least annually) to clients.
Client conferences and site visits are performed to be a) accountable, b) share/compare business practices, and c) chart the course of product development for the next 12 months.
See video clip from last TimeShareWare Client Conference
Your employees should be greeted by friendly people who treat them with respect and dignity regardless of the question(s) they ask.See Press Release
What is the Secret Recipe for your technology success? Seek to do business with professional people and organizations that deliver on the points listed above. Simply put: these elements are the secret to satisfaction from your technology partner. Feel free to reply with questions or requests for further detail.