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Believe it or not, the economic downturn has had positive impact on timeshare companies willing to invest in the right technology! The good news is, companies are renewing their focus on system integration. By automating the links between systems and departments they can cut costs, reduces errors, and provide better service – all good ways to increase profits while boosting the value of guest service! Both Solmar Hotels in Cabo San Lucas and Amber Vacation Club with headquarters in Ormond Beach Florida were frustrated with their previous system last year. Empty promises by their previous vendor left them unable to interface their websites and other important 3rd parties into a single system, which kept their costs high and killed their guest service goals. Now, both of these companies employ TimeShareWare to communicate real-time with websites as well as loan and collection partners. As a bonus, they also have centralized and custom reporting on all the data from all these departments and 3rd party systems on TimeShareWare’s platform. How wonderful to have everyone contributing to the business on the same page with current and relevant information for marketing, sales, and management decision making. This is powerful stuff! Some of these 3rd parties will be demonstrating what they are doing with TimeShareWare at ARDA. Let me know if you would like an introduction. Ryan |
